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Job Requirements of Bilingual Customer Success Intern:
WHAT YOU WILL DO
The Bilingual Customer Success Student coordinates and performs all customer order management activities to ensure efficient, accurate, on-time delivery, by meeting customers’ requirements and complying with current Kruger sales and distribution policies.
In this role, you will:
- Answer various customer inquiries and order questions, as well as inquiries from carriers, internal departments, etc., or forward calls to the right destination
- Manage customer orders placed by email or EDI, in a timely manner to ensure order can be filled and delivered within the requested timeframe
- Ensure orders are created properly by:
- applying set procedures and policies and closely following the checklist
- analyzing orders and checking them against customer specifications
- checking orders’ credit status, product availability and order prices
- determining point of shipment based on customer’s region and product quantities ordered
- assigning delivery dates based on requested delivery dates and the delivery timeframe guide
- completing order processing and performing the necessary order flow follow-up
- Manage blocked order reports by conducting follow-ups several times a day
- Ensure timely operations so that requested delivery dates can be met and make appointments with customers for order delivery
- Manage central email in a timely and appropriate manner
- Perform searches at carriers and other resources when customers do not receive their order. At a customer’s request, trace deliveries, check proofs-of-delivery and make arrangements to correct or improve the situation.
- Manage carriers’ requests within company guidelines
- Understand customers’ needs, update customer accounts and meet their needs while complying with all current sales and distribution policies
- Comply with various departmental policies and procedures
WHAT YOU WILL BRING
- Excellent communication skills (both oral and written) in English and French
- Capacity to interact with customers and understand their needs
- Ability to multi-task in a high-pressure environment while maintaining professional demeanor
- Be able to work independently while part of a team with minimal supervision
- Excellent problem-solving skills
- Customer service experience an asset
WHAT’S IN IT FOR YOU
Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate. Be part of a recognized employer – Greater Toronto Top Employer since 2013, Deloitte’s Best Managed Companies since 2018, and Forbes Best Employers in Canada.
Join Kruger Products and Expect to do Something Great.
We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.
Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33. Applicants need to make their needs known in advance.
#LI-Hybrid
Do you meet the requirements for this job?
Bilingual Customer Success Intern
At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.
We are leaders in our industry, leaders in our communities, and leaders in sustainability. We proudly have close to 3,000 employees across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee, as well as our headquarters in Mississauga, ON and Sales offices in North America.
Job Requirements:
WHAT YOU WILL DO
The Bilingual Customer Success Student coordinates and performs all customer order management activities to ensure efficient, accurate, on-time delivery, by meeting customers’ requirements and complying with current Kruger sales and distribution policies.
In this role, you will:
- Answer various customer inquiries and order questions, as well as inquiries from carriers, internal departments, etc., or forward calls to the right destination
- Manage customer orders placed by email or EDI, in a timely manner to ensure order can be filled and delivered within the requested timeframe
- Ensure orders are created properly by:
- applying set procedures and policies and closely following the checklist
- analyzing orders and checking them against customer specifications
- checking orders’ credit status, product availability and order prices
- determining point of shipment based on customer’s region and product quantities ordered
- assigning delivery dates based on requested delivery dates and the delivery timeframe guide
- completing order processing and performing the necessary order flow follow-up
- Manage blocked order reports by conducting follow-ups several times a day
- Ensure timely operations so that requested delivery dates can be met and make appointments with customers for order delivery
- Manage central email in a timely and appropriate manner
- Perform searches at carriers and other resources when customers do not receive their order. At a customer’s request, trace deliveries, check proofs-of-delivery and make arrangements to correct or improve the situation.
- Manage carriers’ requests within company guidelines
- Understand customers’ needs, update customer accounts and meet their needs while complying with all current sales and distribution policies
- Comply with various departmental policies and procedures
WHAT YOU WILL BRING
- Excellent communication skills (both oral and written) in English and French
- Capacity to interact with customers and understand their needs
- Ability to multi-task in a high-pressure environment while maintaining professional demeanor
- Be able to work independently while part of a team with minimal supervision
- Excellent problem-solving skills
- Customer service experience an asset
WHAT’S IN IT FOR YOU
Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate. Be part of a recognized employer – Greater Toronto Top Employer since 2013, Deloitte’s Best Managed Companies since 2018, and Forbes Best Employers in Canada.
Join Kruger Products and Expect to do Something Great.
We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.
Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33. Applicants need to make their needs known in advance.
#LI-Hybrid