Customer Demand Planner in Mississauga at Kruger Products

Date Posted: 11/23/2020

Job Snapshot

Job Description

At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work and commitment to doing the right thing pays off. But they aren’t what keep us going. It’s the people who work here, who believe in what we do – and how we do it that truly matters.

We are leaders in our communities, leaders in sustainability, and leaders in connecting with our consumers. Our headquarters is in Mississauga, ON, but we proudly have nearly 2,500 employees spread across eight manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.


The Customer Demand Planner is responsible for managing all aspects of product flow from our manufacturing and warehouse sites to the retailer’s store shelves.  The incumbent will work closely on all day to day activities with the retailer’s supply chain team to seek out opportunities for continuous improvement on all aspects of execution. 

You will also:

  • Become the expert on the customer's forecasting process and related reports
  • Be responsible for tracking orders in SAP and/or BW systems and address any major deviations in the demand and supply planning
  • Summarize the weekly forecast reports into a promotional calendar to be utilized for the customer
  • Work with Logistics and Customer Service for on-time shipment of goods
  • Maintain a standardized means of measuring weekly, periodic, and annual metrics such as fill rate, on-time delivery, upcoming promotions, etc.
  • Help the team anticipate any problems with product flow and review inventory and order patterns for the customer


  • Post-secondary degree from either a University or College
  • Experience working with SAP
  • 2-3 years CPG or experience working for a retailer is preferred
  • Proficiency in Microsoft Office Suite
  • Knowledge of supply chain concepts
  • Ability to make accurate decisions quickly
  • Strong analytical skills
  • Strong customer service sensibilities
  • Ability to work independently and within a team
  • Ability to simultaneously manage multiple tasks and meet often short deadlines


Our mission is to make everyday life more comfortable for our customers, consumers and employees. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career options, and opportunities to innovate. Want to learn more? Come unleash your greatness with Kruger Products.

We have been named one of GTA’s Top Employers for the past 8 consecutive years, as well as Forbes' Best Employers in Canada.

Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals.  Accommodation will be provided in all parts of the hiring process as required under KPLP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33.  Applicants need to make their needs known in advance.

We thank all applicants for their interest in Kruger Products but only candidates selected for an interview will be contacted.